Frequently Asked Questions
Ordering & Product Information
What types of resources does TAN Parish offer?
TAN Parish provides authentic Catholic books, curricula, sacramental prep materials, and more for parishes, schools, and families—all faithful to Church teaching.
Do you offer bulk discounts for parishes?
Yes, special parish pricing begins at 10+ copies. Larger discounts apply at 25+, 50+, or 100+. A registered parish account and tax exemption certificate are required. For large orders, please contact our Parish Resource Specialists at 888-207-0017 for custom quotes.
Can I preview materials before purchasing?
Most product pages include sample pages. For broader previews, contact customer service.
How can I place an order?
Order online, by phone, email, or mail using the printable order form.
Is there a minimum order requirement?
No minimum order is required, though discounts and free shipping may depend on order size.
Shipping & Delivery
How long does shipping take for TAN Parish orders?
Standard processing takes 1–2 business days; bulk orders and peak seasons may require more time.
What shipping methods are available?
Standard (5–7 days), expedited (2–3 days), and next-day (order before 1pm ET).
Do you ship internationally?
Yes, with rates based on destination and weight. Customs fees are the customer’s responsibility.
What is your return policy?
30-day return window for most items in original condition. Custom and final-sale items are non-returnable.
Parish Programs & Implementation
How do I implement TAN Parish programs in my parish?
Each program includes a facilitator guide, participant material, and digital resources to support implementation.
Do you provide support for program facilitators?
Yes, we offer facilitator training and support materials.
Account Management
How do I create a parish account?
Click “Register” on TANParish.com and choose “Parish/Institution Account.” Tax exemption documentation is required.
Do I need to provide my tax exemption information?
Yes,you'll need to provide your parish name, address, contact information, and a tax exemption certificate.
Do Parishes receive any discounts?
Parish accounts receive special pricing and access to exclusive resources.
How do I update my parish information?
Update via "Account Settings" or contact customer service.
Can multiple staff members use our parish account?
Yes, sub-users with different permission levels can be added by the account administrator.
Theological & Content Questions
Are TAN Parish materials approved by the Church?
Our materials are developed in alignment with the Catechism of the Catholic Church and Church teaching. Many of our resources carry an imprimatur or nihil obstat. Our theological review process ensures doctrinal accuracy and fidelity to the Magisterium.
Are your materials aligned with the USCCB curriculum framework?
Yes. Alignment is noted in product descriptions when applicable.
Who writes TAN Parish content?
Our content is created by experienced Catholic theologians, educators, clergy, and lay experts.
Special Orders & Custom Projects
Can TAN Parish create custom resources for our diocese?
Yes, we develop custom and branded resources in partnership with diocesan offices.
Do you offer resources for special circumstances?
We provide specialized resources for various ministry contexts, including:
- Multi-cultural parishes (bilingual and Spanish resources)
- Small parishes with limited budgets
- Combined grade-level programs
- Special needs catechesis
- Military chaplaincies
- Hospital ministry
- Prison ministry
Can we get a bulk order quote?
Yes! For bulk orders, please contact our Parish Account Executives at 888-207-0017 or parishes@tanbooks.com. We'll provide a custom quote based on your specific needs and quantity requirements.
Digital Resources & Technology
Do you offer digital versions of your materials?
Many of our resources are available in digital formats suitable for various devices and platforms. Look for the "Digital Option" indicator on product pages. We offer:
- Interactive online courses
- Digital leader resources
- Presentation materials and videos
Can I get technical support for digital products?
Yes, our technical support team is available Monday-Thursday, 9am-5pm, Friday 9am-noon ET, to assist with any issues related to digital products. Contact parishes@tanbooks.com or call 888-207-0017.
Contact & Support
How can I reach customer service?
Our Parish Resource Specialists are available:
- Phone: 888-207-0017 (Monday-Thursday, Friday 9am-noon ET)
- Email: parishes@tanbooks.com
Do you offer live chat support?
Yes, live chat is available on our website during buisness hours.
Can I speak with someone about curriculum selection?
Yes! Our Education Specialists can provide guidance on curriculum selection based on your parish's specific needs, demographics, and goals. Schedule a consultation by calling 888-207-0017 or emailing parishes@tanbooks.com.